This post was originally published on IT Pro Today
ServiceNow is updating its Now Platform with a series of capabilities that the company announced this week at its Knowledge 2023 conference in Las Vegas.
ServiceNow’s original focus was largely on IT service management (ITSM) but has expanded in recent years to IT operations management (ITOM) and enabling IT across multiple digital workflows including development, observability, and workplace management.
At Knowledge 2023, the company announced new features that expand the workflow capabilities into new areas and revealed new cloud observability capabilities. Much like every other enterprise IT vendor in 2023, ServiceNow also revealed its plans to make extensive use of generative AI.
New features announced this week by ServiceNow include:
Finance and Supply Chain Workflows: A new set of workflows helps automate essential processes such as procurement and accounts payable, enhancing speed and value. ServiceNow Cloud Observability: Cloud Observability assists organizations in effectively handling the expanding scale and intricacy of cloud infrastructure. Employee Growth and Development: A new solution will leverage AI-powered skills intelligence to drive talent transformation, bridge skills gaps, and enhance the overall employee experience. Generative AI: Partnerships with generative AI leaders including Microsoft, OpenAI, Nvidia, and Hugging Face
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