This post was originally published on IT Pro Today
IT downtime is a silent profit killer. According to a study from Liquid Web, IT professionals lose an average of $7,800 per year due to recurring tech issues, which cost companies time, money, and productivity.
On average, IT teams spend 52 hours annually troubleshooting persistent problems, amounting to a lost workweek.
The study also found that Wyoming, Vermont, and North Dakota lead the nation in tech support search interest per capita, while remote workers experience 10% more delays than their on-site counterparts.
The research from Liquid Web found that slow systems, connectivity issues, and unclear troubleshooting processes are the primary culprits behind these escalating costs.
“Workers struggling with these problems waste productive time waiting for fixes,” said Ryan MacDonald, CTO at Liquid Web.
Businesses can reduce these costs by investing in proactive IT support, automating troubleshooting processes, and training workers on best practices to prevent repeat problems, he said.
MacDonald explained that while tech failures are inevitable, companies often take a reactive rather than proactive approach to IT.
Instead of addressing persistent issues at their root, organizations frequently apply short-term fixes, resulting in continuous inefficiencies and mounting expenses.
“Find and resolve permanently the most
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